Thank you for choosing velocutticot.com!

This website primarily sells the following digital video editing resources:

  • LUTs (Low-Timer Presets)
  • Templates (Video Templates)
  • Transitions (Transition Effects)
  • Bundles (Resource Collections)

Since all products sold on this website are digital products, please carefully read the following refund policy before purchasing.

1. Digital Product Description

All products sold on this website are:

  • Digital Download Products
  • Non-Physical Products
  • Online Delivered Content

After purchase, users can typically obtain the corresponding digital files through:

  • Download Page
  • Email Link
  • User Account Center

Due to the reproducible and instant delivery characteristics of digital products, the refund policy differs from that of physical products.

2. General Refund Policy

Generally, once digital products are successfully purchased and delivered, refunds or returns are not supported.

This includes, but is not limited to, the following situations:

  • File successfully downloaded
  • Download link obtained
  • Refund requested due to personal preference
  • Unfamiliarity with software operation
  • Does not meet personal expectations
  • Duplicate purchase
  • Device or system compatibility issues (not confirmed before purchase)

Please carefully read the product description, file content, and compatibility information before purchasing.

3. Refundable Situations

In the following special circumstances, we may provide refunds, reissues, or technical support:

3.1 File Unable to Download

If you encounter:

  • Broken download link
  • File cannot be downloaded
  • Severely corrupted file
  • Missing download content

Please contact us and provide:

  • Order number
  • Screenshot of the problem
  • Relevant explanation

We will prioritize assisting you in obtaining the file again or resolving the problem.

3.2 Duplicate Payments

If duplicate charges occur due to system or payment issues, please contact us promptly for verification and processing.

3.3 Incorrect Delivery

If you receive digital files that are clearly inconsistent with your order, we will assist in providing the correct files or process a refund as appropriate.

4. Priority Technical Support

Before processing a refund, we typically prioritize providing:

  • File reissue
  • Download assistance
  • Installation instructions
  • Basic usage support

to help you use your purchased digital products correctly.

5. Situations Where Refunds Are Not Supported

The following situations generally do not qualify for a refund:

  • Files have been successfully downloaded or accessed.
  • Refund requests due to personal preference.
  • Dislike of the product style.
  • Unfamiliarity with the software.
  • Device compatibility issues.
  • Slow download speeds due to network conditions.
  • Failure to carefully read the product instructions.
  • File loss due to user error.

6. Order Cancellation

Due to the fact that digital products are typically delivered instantly:

  • Orders that have already been delivered are generally non-cancellable.
  • If your order has not yet been processed, you can contact customer service as soon as possible to request cancellation.

7. One-Time Purchase Notice

All products on this website are:

  • One-Time Purchase
  • No automatic renewal.
  • No subscription service.
  • No recurring charges.

Customers will only pay the corresponding fee once at the time of purchase.

8. Responsibility for File Usage

Users are responsible for:

  • Ensuring their devices and software environment can properly use the relevant files.
  • Confirming product compatibility before purchase.
  • Properly storing downloaded files.

We are not responsible for any usage issues caused by user devices, systems, or third-party software problems.

9. Prevention of Abuse

To prevent the misuse, copying, or illegal distribution of digital products, we reserve the right to refuse refunds in the following situations:

  • Abnormal refund behavior
  • Malicious refund requests
  • Numerous duplicate refund requests
  • Suspicious account activity

10. Refund Processing Time

If a refund request is approved:

  • Usually processed within 1–5 business days
  • Funds will be refunded to the original payment method.
  • Bank or payment institution arrival time is usually 5–10 business days

11. Policy Modifications

We reserve the right to update this refund policy at any time. The updated version will be published on this page.

12. Contact Us

If you have any questions about this refund policy or your order, please contact us:

Thank you for your support and understanding of velocutticot.com!

We will continue to provide you with higher quality digital creation resources and service experiences.